EuroHeat Privacy Policy
Effective date: July 2025
EuroHeat (“we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 2020. This policy explains how we collect, use, store, disclose, and protect your personal information when you interact with us via our website, services, and communications.
1. Who We Are
EuroHeat is a New Zealand-based company specializing in residential central heating and hot water systems. We operate as a “New Zealand agency” under the Privacy Act 2020, meaning we must comply with all applicable information privacy principles.
2. Information We Collect
We collect personal information directly from you when you:
Make an enquiry or request a quote via our website, phone, or in person.
Enter into a service agreement with us.
Sign up for newsletters or marketing communications.
Interact with us on social media platforms like Facebook.
Types of information we may collect include:
Your name, contact details (address, email, phone).
Property details relevant to heating/plumbing services.
Payment and billing information.
Website usage data (e.g., IP address, browser type, cookies).
Communications records (emails, calls, messages).
3. Why We Collect Your Information
We collect your personal information only for lawful purposes directly related to our services, including to:
Provide, manage, and improve our heating, plumbing, and related services.
Respond to enquiries and communicate important information about your service.
Comply with legal and regulatory requirements.
Send marketing communications where you have opted in.
Improve our website and customer experience through analytics.
4. How We Use Your Information
Your information is used solely to fulfil the purposes described above. We will not use your data for any purpose incompatible with those purposes without your consent.
5. Disclosure of Your Information
We do not sell or rent your personal information.
We may disclose your personal information to:
Trusted service providers who assist with delivering our services (e.g., installers, IT providers, payment processors).
Law enforcement or regulatory bodies where required or permitted by law.
Business partners only with your explicit consent.
All third parties we share your data with are contractually obligated to maintain confidentiality and comply with applicable privacy laws.
6. Data Retention
We retain your personal information only as long as necessary to provide our services, meet legal obligations, or resolve disputes. When no longer needed, we securely delete or anonymize your data.
7. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to:
Enhance your browsing experience.
Analyse website usage and improve functionality.
Deliver relevant marketing.
You can control cookie preferences through your browser settings. Disabling cookies may affect website features.
We may also use tools like Facebook Pixel for advertising analytics. These tools collect limited data shared with Facebook under strict privacy safeguards.
8. Your Rights
Under the Privacy Act 2020, you have the right to:
Access your personal information held by us.
Request correction of any inaccurate or incomplete information.
Request deletion or restriction of processing in certain circumstances.
Withdraw consent for marketing communications at any time.
Make a complaint to us or the Office of the Privacy Commissioner if you believe your privacy has been breached.
To exercise these rights, please contact us as below.
9. Security of Your Information
We take reasonable and appropriate measures to protect your personal information from misuse, loss, unauthorized access, modification, or disclosure.
Our staff are trained to handle personal data securely and confidentially in line with our privacy obligations.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We encourage you to review it periodically. Significant changes will be communicated through our website or directly where appropriate.
11. Contact Us
For any questions, concerns, or to exercise your privacy rights, please contact:
Email: office@euroheat.co.nz
Phone: 0800 693 876
Postal Address: EuroHeat, Wellington, New Zealand
Thank you for trusting EuroHeat. Your privacy matters to us, just as your home’s warmth does.
